FAQs
What types of leather do you use for your jackets?
We use high-quality genuine leather for all our jackets, sourced responsibly to ensure durability, comfort, and style. Each piece undergoes meticulous inspection to meet our quality standards.
How do I choose the right size?
We provide a detailed size guide for each product to help you find the perfect fit. If you’re unsure, feel free to contact our customer service team, and we’ll gladly assist you in choosing the best size for your measurements.
How should I care for my leather jacket?
To maintain the quality of your leather jacket:
- Avoid exposing it to excessive moisture or direct sunlight.
- Use a leather conditioner regularly to keep it soft and supple.
- Store it in a cool, dry place, preferably on a padded hanger.
Do you offer customizations?
Currently, we do not offer custom designs or sizes. However, our collection includes a wide variety of styles to suit different tastes and preferences.
What is your return and exchange policy?
We offer hassle-free returns and exchanges within 30 days of purchase for unworn, unaltered items with tags still attached. For more details, please refer to our Return Policy.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location, with most domestic orders arriving within 7-12 business days. International shipping may take longer.
Are your products sustainably made?
We are committed to ethical sourcing and responsible practices to minimize our environmental impact. We work with trusted suppliers who share our values of sustainability and fair trade.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a confirmation email with a tracking number to monitor your package.
How can I contact Jepkip for further assistance?
For any questions or concerns, you can reach out to our friendly customer service team via email at support@jepkip.com or through the contact form on our website. We’re here to help!