1.Shipping policy

At Jepkip, we are committed to delivering your leather jackets quickly, securely, and hassle-free. We offer free shipping within the USA and UK, ensuring a smooth and efficient delivery process.

Shipping Destinations

We currently ship to:

• United States (USA)
  
• United Kingdom (UK)

At this time, we do not offer international shipping outside these regions. However, we are working to expand our shipping locations in the future. For more information about shipping ,please visit our shipping policy.

2.Refund policy

At Jepkip, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day return and refund policy to ensure a hassle-free shopping experience.

Eligibility for Returns

To qualify for a return, please ensure:

• The item is returned within 30 days of delivery.
  
• The product is unused, unworn, and in original condition with all tags and packaging intact.
  
• The item has not been altered, washed, or damaged.
  
• The return includes all original accessories (if applicable).

Non-Returnable Items:

• Customized or personalized jackets.
• Items marked as Final Sale or Clearance.
• Items that show signs of wear, damage, or alteration.

For more information about return & refund,please visit our return & refund policy.

Congratulations on owning a premium leather jacket from Jepkip! Proper care is essential to ensure your jacket remains in excellent condition and lasts for years. Follow these care tips and instructions to maintain its quality, appearance, and durability.

General Care

1. Avoid Prolonged Sun Exposure:
   Direct sunlight can fade the color of your jacket over time. Store it in a cool, shaded area when not in use.

2. Keep It Dry:
   Leather is sensitive to moisture. Avoid exposing your jacket to rain or excessive humidity. If it does get wet, gently pat it dry with a soft cloth and let it air-dry naturally.

3. Clean Regularly:

   • Use a damp, soft cloth to wipe away dust and surface dirt.
   • Avoid using harsh cleaning products or excessive water, as they may damage the leather.

Conditioning the Leather

1. Apply Leather Conditioner:
   Use a high-quality leather conditioner every 3–6 months to keep the leather soft, supple, and hydrated. Test it on an inconspicuous area first.

2. Avoid Over-Conditioning:
   Too much conditioner can clog the leather’s pores. A thin, even coat is all that’s needed.

Storage Tips

1. Hang Properly:
   Store your jacket on a padded or wide hanger to maintain its shape. Avoid wire hangers, which may distort the shoulders.

2. Keep It Cool and Dry:
   Store the jacket in a breathable garment bag in a well-ventilated area. Avoid plastic bags, as they can trap moisture and lead to mildew.

3. Protect From Dust:
   If you’re not wearing the jacket for an extended period, store it in a dust-free environment with some air circulation.

Handling Stains and Spills

1. Remove Light Stains:
   Gently blot stains with a soft, damp cloth. Never rub, as it can worsen the stain.

2. Oil or Grease Stains:
   Sprinkle a small amount of talcum powder or cornstarch on the stain and let it sit overnight. Brush it off gently in the morning.

3. Seek Professional Cleaning:
   For stubborn stains or deep cleaning, take your jacket to a professional leather specialist.

Avoid These Mistakes

1. No Machine Washing or Drying:
   Leather should never go in the washing machine or dryer.

2. Avoid Heat Sources:
   Don’t dry leather near heaters, radiators, or direct heat sources, as it can dry out and crack.

3. Do Not Use Harsh Chemicals:
   Avoid bleach, ammonia, or other chemical cleaners that can damage the leather.

By following these guidelines, your Jepkip leather jacket will maintain its luxurious look and feel, becoming a cherished part of your wardrobe for years to come.

For additional care tips or assistance, feel free to contact us at support@jepkip.com.